Order Limit services and support - 订单限购

Chinese-language support

You can communicate in Chinese about using Order Limit. Describe the purchase condition you need, such as “VIP customers can buy up to 4 units per order,” then explain your settings and actual results so your requirements are clear.

Configuration and troubleshooting resources

What you need	Resource
Features and scope	Quantity limits, price limits, weight limits and customer limits
First configuration	Create your first rule
Configuration for a business requirement	Scenarios, including settings, steps, and allowed and blocked examples
Edit customer messages	Messages and languages
A rule behaves unexpectedly	Troubleshooting and rule priority
Checks before launch	Launch checklist

Prepare an issue report

Describe the expected rule: applicable products, customer conditions and minimum or maximum values.
Record the actual result: units, merchandise amount or weight, and whether checkout was allowed.
Include relevant rule settings, feature switches and message screenshots. For customer rules, describe sign-in status and test tags.
List steps to reproduce the issue and hide customer names, emails, addresses and other personal information.

Start with troubleshooting, then include these details when reporting the issue.